Shipping policy

Pickup: Opening hours

Shipping information by region
Shipping costs (postage & packaging): 
Please note that deliveries may be delayed by one business day on or around public holidays.

European Union:
Shipping from our German warehouse (postage & packaging)

Germany (3–6 business days if “German warehouse” is available):
DHL letter shipment: 3.90 EUR
DHL parcel shipment: 5.90 EUR 
(Shipping is carried out as a letter or parcel depending on the size, weight and type of item)

Other EU countries (5–9 business days if “German warehouse” is available):
DHL letter shipment: 3.95 EUR
DHL parcel shipment: 7.95 EUR
(Shipping is carried out as a letter or parcel depending on the size, weight and type of item)

Switzerland, Liechtenstein (1–3 business days if “Swiss warehouse” is available):
Shipping from our Swiss warehouse

B Mail letter shipment: 1.90 CHF
Swiss PostPac: 4.90 CHF
Swiss PostPac bulky goods: 9.90 CHF

Next-business-day delivery under the following conditions:
(Only Monday, Wednesday & Thursday for next-business-day delivery, order must be placed by 5:30 p.m.)

A Mail letter shipment: 3.90 CHF
Swiss PostPac Priority: 7.90 CHF
Swiss PostPac Priority bulky goods: 14.90 CHF

Saturday delivery on the following Saturday under the following conditions
(Order must be placed by Thursday 5:30 p.m.)

Saturday-only delivery: 8.90 CHF
Saturday-only delivery, bulky goods: 15.90 CHF

Transfer orders warehouse CH → DE → customer / DE → CH → customer:

Transfer order: warehouse CH → DE → DHL, duty-free with extended delivery time: 9.95 EUR

Transfer order: warehouse DE → CH → Swiss Post, duty-free with extended delivery time: 6.90 CHF

Countries we ship to: 
Switzerland, Liechtenstein

Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus

 

**Delivery and liability for shipments**  
As soon as a parcel has been handed over to the shipping service provider, the risk of loss or damage passes to the customer. A delivery documented as completed in the tracking system is deemed to constitute proper delivery.

If you have not received a shipment despite a delivery confirmation, please first check your building entrance, mailbox, designated drop-off location (e.g. milk box, garage, parcel box) as well as with neighbors or cohabitants to see whether the parcel was left there. If the parcel cannot be located, we recommend contacting your local branch of the shipping service provider directly. On request, we will gladly support you with a formal inquiry.