Shipping
We ship orders within Switzerland and to Liechtenstein. Alternatively, you can collect your order free of charge from us in Dietikon.
You can find our opening hours and location here
Shipping within Switzerland and to Liechtenstein
Delivery usually takes 1–3 working days. The available shipping methods and costs are shown to you at checkout.
| Shipping method | Postage and packaging |
|---|---|
| B Mail letter | CHF 1.90 |
| PostPac | CHF 4.90 |
| PostPac bulky goods | CHF 9.90 |
| A Mail letter | CHF 3.90 |
| PostPac Priority | CHF 7.90 |
| PostPac Priority bulky goods | CHF 14.90 |
| Saturday delivery | CHF 8.90 |
| Saturday delivery bulky goods | CHF 15.90 |
Next working day delivery: For orders placed by 5:30 p.m. from Monday to Thursday, next working day delivery with A Mail or PostPac Priority is possible.
Saturday delivery: For orders placed by Thursday, 5:30 p.m., delivery on the following Saturday is possible.
On public holidays, delivery may be delayed by one working day.
Delivery and shipping issues
As soon as we hand over the goods to the shipping service provider, the risk of loss or damage in transit passes to you.
Please check your order upon receipt and report any missing, incorrect or damaged items to us immediately. In the event of transport damage, keep the packaging and send us photos of the goods and the packaging.
If your shipment is shown as delivered in the tracking system but you cannot find it, please check your letterbox, building entrance, designated drop-off location, and with neighbours or housemates. Then contact us immediately so that we can initiate an investigation with Swiss Post.