General Terms and Conditions (GTC)

Version: October 2026

1. Scope of application

These General Terms and Conditions (hereinafter "GTC") apply to all legal transactions concluded via the online shop www.e-car-shop.ch. The online shop is operated by e-trends GmbH (hereinafter "ETR").

ETR reserves the right to amend these GTC at any time. The version valid at the time of the order shall be decisive.

Any terms and conditions of the customer that conflict with or deviate from these GTC shall not be recognised unless ETR has expressly agreed to them.

The offer is directed exclusively at customers with a delivery address in Switzerland or Liechtenstein. Deliveries are made only within Switzerland and to Liechtenstein.

The offer is valid as long as the respective product is available in the online shop or while stocks last.

For age-restricted products, the customer confirms by placing the order that they comply with the applicable statutory minimum age requirements.

Orders in quantities that are not customary for household use may be rejected by ETR without stating reasons.

2. Information

2.1 Products and prices

Product images are for illustration purposes only. Minor deviations, in particular with regard to colour, appearance or packaging, are reserved, provided that the essential characteristics of the product are not impaired thereby.

All prices stated in the online shop are final prices and include the applicable taxes and any statutory charges.

Shipping costs and any chargeable additional services are shown separately before the order is completed.

ETR reserves the right to change prices at any time. The price displayed in the online shop at the time of the order shall be decisive.

2.2 Availability and delivery time

ETR endeavours to provide up-to-date and accurate information on stock levels, availability and delivery times.

Due to production, supply, transport or other delays, this information may change at short notice.

Unless expressly stated otherwise, the delivery times indicated are non-binding estimates.

3. Order and conclusion of contract

The presentation of the products in the online shop does not constitute a legally binding offer but an invitation to place an order.

By completing the order process, the customer submits a binding order.

The automated order confirmation confirms receipt of the order and does not constitute a guarantee of availability or delivery.

ETR may reject an order in particular in the event of lack of availability, pricing errors, technical errors, payment issues or a justified suspicion of misuse.

There is no entitlement to delivery of a product that is clearly incorrectly priced or not available.

4. Delivery date

If an order cannot be delivered within the stated period, ETR will inform the customer of the delay where possible.

If ETR is in significant default of delivery, the customer may withdraw from the contract after setting a reasonable grace period, provided that the order is not a special order or individually procured item.

Any payments already made for goods not delivered will be refunded in this case.

Mandatory statutory rights remain reserved.

5. Delivery and collection

The delivery and collection options offered in the online shop at the time of the order apply.

The customer is responsible for ensuring that the delivery address provided when placing the order is complete and correct.

Delivery documented in the shipment tracking system shall generally be deemed proof of delivery, unless there are specific indications of incorrect delivery.

If a shipment cannot be located despite delivery confirmation, ETR will assist the customer in clarifying the matter with the shipping service provider.

If a shipment is not accepted, not collected or acceptance is refused without justified reason, the actual costs incurred as a result, in particular return shipping and re-dispatch costs, may be charged to the customer.

6. Duty to inspect and notify

The customer must check the delivered or collected goods upon receipt for correctness, completeness and any visible damage.

Obvious defects, incorrect deliveries or incomplete deliveries should be reported to ETR, where possible, within 5 calendar days of receipt.

Hidden defects must be reported immediately after their discovery.

Mandatory statutory warranty rights are not limited by this notification period.

7. Warranty and guarantee

ETR grants a 2-year guarantee from delivery for material and manufacturing defects as well as for the proper functioning of the products when used as intended.

The guarantee is provided at ETR’s discretion in particular by:

• repair;
• replacement with an equivalent product;
• replacement with a new product;
• an appropriate price reduction;
• credit note or refund up to a maximum of the original purchase price.

Before providing any guarantee service, ETR is entitled to examine the reported defect and to request suitable evidence such as photos, videos, error descriptions or the return of the product.

Normal wear and tear as well as damage resulting from improper use, incorrect installation, external influences, unauthorised modification or repair by non-authorised third parties are not covered by the guarantee.

For wear parts, in particular batteries, rechargeable batteries, light sources, cables and adapters, no guarantee is given for normal wear and tear. Material or manufacturing defects remain unaffected.

For replacement deliveries, repairs or other accepted warranty services, the applicable statutory provisions shall apply with regard to the interruption and recommencement of limitation periods. A replacement delivery does not automatically trigger a new two-year guarantee for all possible future defects of the replacement product.

Mandatory statutory warranty claims remain reserved.

8. Liability

ETR’s liability is governed by the mandatory statutory provisions.

To the extent permitted by law, ETR shall in particular not be liable for indirect damage, consequential damage, loss of profit, unrealised savings or damage resulting from improper use, lack of maintenance, incompatible accessories, incorrect installation or unauthorised modifications.

Liability for intent and gross negligence as well as other mandatory statutory liability grounds remains unaffected.

Some products, in particular vehicle accessories, may be subject to approval, registration or inspection requirements depending on their area of use.

The customer is responsible for checking, before use or installation, whether the respective product may be used legally on the intended vehicle and at the intended location.

8.1 Special provisions for electric charging infrastructure

Products in the field of electric charging infrastructure, in particular mobile charging devices / ICCBs, CEE connection solutions and wallboxes, may only be used with suitable, professionally installed, adequately protected and tested electrical connections.

The electrical installation must have the required protective devices and a properly functioning residual current protection device.

Mobile charging devices for household sockets are intended for occasional use. For regular charging, a professionally installed CEE solution or permanently installed charging infrastructure is recommended.

The customer is responsible for complying with the applicable legal, technical and local regulations as well as the respective product and operating instructions.

To the extent permitted by law, ETR accepts no liability for damage resulting from unsuitable or inadequately installed sockets, missing or insufficient protection, overloading of the electrical installation, unsuitable extension cables or adapters, non-compliant connections or improper or non-intended use.

9. Payment

Only the means of payment offered in the online shop are accepted.

For credit cards and other instant payment methods, the charge may be made immediately after completion of the order.

Cash payment offered for collection is only possible with the exact amount. There is no entitlement to change.

Any fees or exchange rate differences charged by a payment service provider are outside ETR’s sphere of influence.

10. Changes to or cancellation of orders

Orders are binding.

ETR will endeavour to take account of requests for changes or cancellations where possible. However, due to the sometimes short processing times, a change or cancellation cannot be guaranteed.

The first complete cancellation of an order at the customer’s request is free of charge.

For further complete cancellations, ETR may charge a handling fee of 10% of the order value.

In the event of extraordinary additional effort, a higher, reasonable handling charge may be invoiced.

A change or cancellation is in particular no longer possible if the order has already been prepared for dispatch or handed over to the shipping service provider.

After dispatch or handover of the order to the shipping service provider, cancellation is no longer possible.

After receipt of the goods, the customer may exercise the right of return or withdrawal in accordance with section 11.

Mandatory statutory rights remain unaffected.

11. Returns and withdrawal

ETR grants customers from Switzerland and Liechtenstein a right of return or withdrawal of 14 calendar days from delivery or personal handover of the goods.

The period is deemed to have been observed if the goods are either returned to ETR within these 14 calendar days or demonstrably handed over to a shipping service provider for return shipment.

The returns form can be used for returns:

Returns form Switzerland & Liechtenstein

The completed returns form can be enclosed with the return shipment, sent to ETR in advance in digital form or brought along in the case of a personal return.

Alternatively, the return or withdrawal may be declared by e-mail or in writing.

Use of the returns form is not a prerequisite for exercising mandatory statutory rights.

11.1 Return shipment

The goods must be returned within the 14-day return or withdrawal period to the following address or brought back in person during shop opening hours:

e-trends GmbH
e-car-shop.ch
City Plaza
Lerzenstrasse 10
8953 Dietikon
Switzerland

The direct costs of the return shipment shall be borne by the customer.

Compliance with the deadline is determined by the timely personal return or the demonstrable handover of the goods to a shipping service provider within the 14 calendar days.

Parcels sent carriage forward or insufficiently stamped may be refused or the resulting costs deducted from the refund.

11.2 Condition of returned goods

The goods must be returned complete, undamaged and, where possible, in their original packaging.

If the original packaging is missing, a handling fee of 10% of the product purchase price may be deducted from the refund.

A further reduction in value may be taken into account if the goods have been used beyond what is necessary to check their condition, properties and functioning, or if they are returned damaged, soiled or incomplete.

In the event of significant damage, soiling, missing components or use beyond the necessary inspection, the refund may be further reduced accordingly or, where legally permissible, refused.

11.3 Refund

After receipt and inspection of the return, ETR will generally refund the refundable amount using the same means of payment that was used for the original order.

ETR may withhold the refund until the goods have been received or until proof of return has been provided, to the extent permitted by law.

Internal processing of a return may take up to 5 working days after receipt.

The subsequent credit may take additional time depending on the respective payment provider.

11.4 Returns after expiry of the period

After expiry of the 14-day return or withdrawal period, there is no entitlement to a refund unless a mandatory statutory right applies.

For goods that are in their original packaging and undamaged, ETR may, in individual cases, voluntarily offer a goodwill solution in the form of a shop credit.

There is no entitlement to such a goodwill solution.

11.5 Defects, transport damage and incorrect deliveries

Defective, damaged on delivery, incomplete or incorrectly delivered goods are not to be treated as normal returns.

In such cases, the customer should contact ETR before returning the goods so that further processing can be organised.

Warranty rights in accordance with section 7 remain unaffected.

12. Repairs outside the warranty

Costs for repairs outside the warranty may be charged to the customer after prior notification.

If an inspection reveals that there is no product defect or that the defect is not covered by the guarantee or warranty, reasonable inspection, processing and shipping costs may be charged, provided the customer was informed of this in advance.

13. Other provisions

13.1 Unassignable returns

Returns that cannot be assigned to any order or customer will be stored by ETR for six months.

If no assignment can be made within this period, ETR is entitled, after appropriate review, to dispose of the goods or otherwise make use of them.

13.2 Data protection

The ETR privacy policy applies to the processing of personal data.

Personal data may be processed in accordance with the applicable data protection regulations and, where permitted or with the corresponding consent, used for marketing purposes.

13.3 Severability

Should individual provisions of these GTC be wholly or partially invalid or unenforceable, the validity of the remaining provisions shall not be affected.

13.4 Applicable law and place of jurisdiction

Swiss law shall apply unless mandatory statutory provisions provide otherwise.

For consumers, the mandatory statutory places of jurisdiction apply.

In all other cases, the place of jurisdiction is Dietikon.

13.5 Copyright

All content of these GTC is protected by copyright. The rights are held by ETR or the respective rights holders.